Customer Support -- Bugs

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MYM2QIFW

BUGS

If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out our list of known problems. The Long List of VB Trappable Errors may provide insight into the cause of runtime error. It may help if you press Ctrl+Shift+D at the "QIF Types and MYM Version Options" screen in order to write some debugging information into the mym2qif.log file. Then proceed to run MYM2QIFW as far as possible. Then compare the result to the normal sequence of debugging lines in the mym2qifw.log file.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the account name under which you accessed this web. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem (*required).

*What version of the software are you using?
What operating system are you using?
Other:
Please enter a brief one-line description of the problem:

(example: "Editor doesn't respond to up-arrow under image")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Please provide us with the following information in case we need to contact you:
```
*Name:    
 Phone:   
*E-mail:   
```

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

Some problems are addressed in the FAQ section.
Problems with "ALLOC_TYPE not found" and "Error #6", while processing the SecurityHistory account are addressed in the MYM2QIFW V5.15 update.
One-line description of problem #3.

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MYM2QIFW is a trademark of Response Mechanics, Inc. All other product names, referenced herein, are registered trade names of their respective companies. Neither Bank Of America, Intuit, MECA, Microsoft, NationsBank, nor any of their subsidiaries or affiliates warrants the effectiveness or accuracy of the MYM2QIFW translation software. The limited warranty is stated on the first screen viewed when MYM2QIFW runs.
Questions or problems regarding this web site should be directed to Support@RespMech.com.
Copyright © 1997 Response Mechanics. Your privacy. All rights reserved. Last modified: Monday July 12, 1999 by Ranny Meier.